Neil A. Carousso produces NewsNation original “Kurt’s Country” – a celebration of country music and a slice of Americana with host Kurt Bardella.
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Pandemic Gap Year: Firms Providing Job Training, Career Development For Students Taking Semester Off
By Neil A. Carousso
NEW YORK (WCBS 880) — Since the so-called “college experience” will be non-existent for the 2020-21 school year, some students are taking a gap year to find themselves in a job that provides career training and development.
Mohammed Alshatti, an entrepreneurship major at Hofstra University, told Joe Connolly and Neil A. Carousso on the WCBS Small Business Spotlight, sponsored by BNB Bank, he is taking six months off to learn on-the-job training from his mother and sister who own food businesses in Kuwait.
“I feel like taking a gap year will allow me to focus more on the long-term goals,” the 21 year old explained.
His mother owns a bakery with eight employees in Kuwait while his sister operates a vegan restaurant.
“I gained a lot,” said Alshatti who is matching his studies from classes at Hofstra with practical experience in marketing and management.
“In a way, corona(virus) was very unfortunate, but I like to look at the positive aspect of it,” he said.
Alshatti told Connolly and Carousso he is “not too big of a fan” of online classes, which factored into his decision to get a jump-start in his career.
“Gaining connections is a huge part of, in my opinion, going to college,” he said, noting that those studying the same major as him will become his peers in the workforce.
Alshatti is not alone in taking a hiatus from expensive higher education to pursue career opportunities.
Dan Guido, co-founder and chief executive officer of Trail of Bits, told WCBS 880 that 1,000 college students applied for paid remote internships this summer to fill 10 openings at his cyber security firm in Manhattan.
“Whether you’re going to school in the fall or not, you should find something that you’re interested in and take every opportunity to master it,” he offered, adding, “Mastery ends up being a really easy way of finding someone that’s worth hiring.”
Trail of Bits’ internships are for skilled students interested in software engineering and cloud security, which are tenants of the firm’s portfolio. Guido assigns interns a project exclusive to them that the company publishes.
“They help the company build our brand and contribute something back while also giving a résumé builder to the students,” he said.
Trail of Bits worked with Zoom Video Communications to secure its infrastructure after breaches in March and April.
While in-person training is hard to replicate with its 70 employees working from home, Guido focuses on communication among his workers via Slack and virtual meetings. He even encourages his workers to talk about their projects with each other and socialize on video calls since that aspect of interpersonal collaboration is lost amid the pandemic.
“When we actually do have these video conferences, we make sure that there’s a norm that all the cameras are turned on since the mere exposure effect of seeing someone’s face ends up helping you relate to them,” he said.
Hear about the career training opportunities for students entering the labor force on the WCBS Small Business Spotlight Podcast on the RADIO.COM app or on the media player above.
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Planet Fitness Improves Air Filtration, PPE For NY Reopening
By Neil A. Carousso
NEW YORK (WCBS 880) — Planet Fitness says it is ready to safely re-open on Monday in New York State.
“We’re ready to go,” proclaimed James Innocenti, chief operating officer of Planet Fitness Supreme, which owns and operates 70 of the health club chain’s locations in New York, California, Hawaii and Massachusetts.
Governor Andrew Cuomo announced this week that gyms can reopen at 33 percent of its capacity, starting Monday. Local governments are tasked with conducting health inspections before Sept. 2. Mayor Bill de Blasio said New York City may not be able to complete inspections until after Labor Day because reopening schools are the Big Apple’s “priority” right now.
“We really look forward to working with Mayor de Blasio,” said Innocenti who owns all 47 of Planet Fitness’ locations in New York City with his brother, adding he will adhere to State and City guidance to “get open as soon as possible.”
Innocenti told WCBS 880’s Neil A. Carousso that members will be required to wear masks at all times, per Governor Cuomo’s order. He is also arming all of his employees with Personal Protective Equipment (PPE) and PF Supreme will close for deep cleaning overnights.
“We’ll be able to sanitize every single piece of equipment, bathrooms, etc. every single night,” he said.
Planet Fitness is also focused on air filtration. Filters are rated by their efficiency in blocking large particles. Minimum efficiency reporting value or MERV filters are rated on a scale of one to 20. Health experts recommend indoor facilities have a MERV-13 filter or higher to block viral particles that can spread through aerosols. Cuomo announced a mandate last month that shopping malls, which have reopened in phase 4 of New York’s reopening, install MERV-11 filters or higher.
“We listened loud and clear to the Governor,” Innocenti said. “We got those MERV-13’s in all our stores right now.”
Planet Fitness does not offer individual training or fitness classes, which are up to localities to allow upon inspection.
“Our gyms are really set up for physical distancing,” the franchisee said.
Its health clubs are about 20,000 square feet on average. Innocenti hopes members will return while it operates at a third of its capacity, but he understands people’s trepidations over COVID-19 transmission.
“We encourage people to come in and see what we’re doing and see how safe that we really are,” he said, continuing, “I understand the fear out there for sure, but I think with the protocols that we all put in place and the focus on taking care of our members, and that is our top priority, I think they’re going to see that.”
Planet Fitness waived membership fees since health clubs were shut down in March. Innocenti says people can pause their memberships until they feel safe returning to the gym.
“At 33 percent capacity, although that’s challenging for the business, I think it gives the consumer a bit of ease, understanding that there’s not going to be as many people working out at the same time as there typically would be at 100 percent capacity,” he told WCBS 880.
Planet Fitness launched “Crowd Meter” – a new feature in its app that enables members to check capacities at gyms before visiting.
“If you log on to the app and you see that the capacity is really high at that given moment, you may not feel comfortable coming in,” Innocenti explained.
He is optimistic about the future of Planet Fitness – one of the largest health club chains in the U.S. James and his brother Jeff Innocenti, PF Supreme’s chief executive officer, have been in the fitness industry for 25 years. They bought stake of Planet Fitness in 2004.
“We know how to navigate through difficult times,” James said, citing the 2008 recession. “I think this is just another challenge for us to come out on the other end very strong.”
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Why Remote-Only Classes May Force A Reckoning On Education
By Neil A. Carousso
NEW YORK (WCBS 880) — Most K-12 students in the Tri-State Area will begin the school year with remote learning as part of the curriculum as teachers’ unions battle with local officials about reopening classrooms in the safest manner while parents face the tough decision of whether to ultimately send their children to school buildings and extracurricular activities in September. Students, teachers and schools will be forced to embrace online classes in the short-term, but it may take hold as the future of education in a system largely undisrupted in history.
“We can’t just cross this threshold at some point and go back to what people want to be the ‘old normal,'” said Alex Urrea, founder and managing partner of Eduscape, which trains educators and school leaders on implementing technology into the classroom.
Tools such as Microsoft Teams and Google for Education are affordable Learning Management Systems already on the market.
“The ‘new normal’ is going to be about how do we use this technology more effectively to reach kids that we should have been reaching better all along using technology,” explained Urrea on the WCBS Small Business Spotlight with Joe Connolly and Neil A. Carousso, sponsored by BNB Bank.
He pointed out the inequities in education, underscored by the pandemic, in the amount of options and resources available for families who have greater income. School serves as daycare for parents who need to work. So-called “learning pods” have become the new private tutoring phenomenon.
Some lower cost options have emerged as the private sector works on solutions. Camp Hazen YMCA in Chester, CT is pivoting from a summer camp to an online learning center for small groups of students in a socially-distanced outside space on its 150-acres of land.
“We’re kind of looking at it like a supervised study hall,” said Executive Director and CEO Denise Learned, adding, “We’re just there more for the technical side of it and helping ensure that kids are getting their work done.”
Urrea is now hosting webinars for parents who are setting up their own type of learning pods or home schooling, whether that’s full-time this year or a hybrid model with part-time in-person instruction. Eduscape has a webinar scheduled for Wednesday, August 26 titled “The Parent as a Remote Learning Aide.”
“Be familiar with the type of technology that the school is requiring them to use,” he advises parents. “Know what the kids need to have available to them to be better prepared to learn online and participate in class.”
Urrea told Connolly and Carousso parents should create a dedicated space for their children to do their school work so there are little to no distractions at home. Many parents who have been working from home can understand the need for quiet space or a home office to focus.
Teachers must adapt as well, he said, pointing to Eduscape’s 12-year record of encouraging more than 770,000 teachers and schools to embrace technology to improve the quality of education during the 7-hour school day.
“Don’t lecture,” Urrea emphasized. “Use the tools within the platforms that are available to you: virtual whiteboarding, the use of video in engaging students.”
He said it can be a positive inflection point for education, which largely has the same core structure through multiple generations. But, learning habits have changed over time.
“It’s how to use these resources to drive sound pedagogian instruction not just use technology for the sake of it, because it’s not effective,” he said.
Eduscape employs educators who have taught in a classroom for more than 10 years in their mission to rethink traditional education.
“We try and make good teachers better, struggling teachers good on their way to better and technology is just another part of their tool box to do that,” said Urrea.
Online classes have become more widely available to undergraduate and graduate students at colleges and universities in recent years, allowing students to manage their study time, jobs, and career advancement opportunities such as internships. Remote learning can be creatively executed, depending on the teachers’ skill sets. Some professors reluctant to change in years past, have now embraced teaching online after learning a platform as a health necessity for those vulnerable to COVID-19.
“There’s so much content that teachers have to get to,” said Urrea, continuing, “Maybe, now, homework can be an extension of the classroom with regular learning happening online after school when things go back to normal.”
Learn new ways to prepare for the school year with solutions for students, parents and teachers on the WCBS Small Business Spotlight Podcast on the RADIO.COM app or the media player above.
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Week In Sound: COVID-19 Rages Nationally Despite Vaccine Progress
NEW YORK (WCBS 880) — Florida is the new COVID-19 hotspot with the highest death rate and California surpasses New York for the most coronavirus cases as the Tri-State Area makes progress on reopening.
Neil A. Carousso produced the Week In Sound as heard on WCBS Newsradio 880 for the week ending July 24, 2020 that included a surge in COVID-19 cases nationwide, progress on a Pfizer vaccine, protests over racial justice face off against federal agents in Portland, Oregon, the Occupy City Hall encampment was shut down, New Jersey Federal Judge Esther Salas’ son was killed, and baseball returns. Hear it on the media player above.
You can listen to The 880 Weekly Rewind with Lynda Lopez Friday nights at 7 PM ET for a deeper dive into the top local, national and international stories of the week, featuring interviews with newsmakers and the Week In Sound as heard on WCBS Newsradio 880.
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5 Tips To Help Businesses Survive The Coronavirus Crisis
By Neil A. Carousso
NEW YORK (WCBS 880) — Three local entrepreneurs who have proven sustainability through a series of essential pivots to survive the COVID-19 pandemic are sharing their advice for their peers in the business community.
Here are the major takeaways from the first-ever WCBS Virtual Business Breakfast, hosted by Joe Connolly.
Keep Your Ear to the Ground
Cindi Bigelow, third generation owner of Fairfield-based Bigelow Tea, relied on her experience and that of her team to make quick operational decisions that they would normally deliberate on for some time, because it was not an option as state and federal workplace health guidance changed rapidly.
“Listen to the sales people and encouraging the sales people,” Bigelow said as segments of her company’s revenue was wiped out amid the crisis and others have increased upwards of 200 percent.
Cindi Bigelow says segments of @bigelowtea’s revenue plummeted to $0 while others rose 200%.
See her advice for keeping your ear to ground on the Virtual #WCBSBizBreakfast with @JoeConnollybiz, sponsored by @investorsbank and @SpectrumBiz: https://t.co/409blHRGCm pic.twitter.com/87RrZsiHef
— WCBS 880 (@wcbs880) June 30, 2020
She has weekly meetings with her sales team to learn how customers and retailers behaviors have changed and what that means for Bigelow Tea’s future.
Bigelow also believes strongly in being the face of communications with customers and partners as an owner during this unprecedented crisis.
“I’m saying to my sales team, whether it’s a good news story or not a good news story, use me,” she said.
Do Not Undersell the Art of Communication
It may sound simple and obvious, but many business leaders fail to communicate effectively to both customers and employees. Michael Bednark, founder of Bednark Studio in Brooklyn, says ensuring everyone on the same page is especially important during a time of crisis.
Do not undersell the art of communication. That’s one tip from Michael Bednark of @bednarkstudio who saw the value in increased corporate and customer communications amid #COVID19.
More advice with @JoeConnollybiz: https://t.co/409blHRGCm
@investorsbank; @SpectrumBiz pic.twitter.com/jZcvYhBqVQ
— WCBS 880 (@wcbs880) July 2, 2020
“The feedback we got early on was that we weren’t communicating well enough and we weren’t fostering that community you naturally sort of have when everyone’s in a team setting and in an office together,” Bednark said.
“Clear communication, making sure that everyone knew what was going on, what was to come, and what we were unsure of,” said Bednark on how he improved in that area since March.
He needed just two weeks at the outset of the coronavirus pandemic to move his Brooklyn Navy Yard factory into a larger space in the historic industrial complex to ramp up a war-like manufacturing endeavor to provide Personal Protective Equipment or PPE to New York City hospital workers, beating the largest face shield producer, Bauer Hockey, to market with its design.
Spoiler alert! Michael Bednark of @bednarkstudio reveals how he is approaching negotiations with his landlord – @BklynNavyYard – first on the Virtual #WCBSBizBreakfast with @JoeConnollybiz and @NeilACarousso: https://t.co/409blHRGCm
Sponsored by @investorsbank and @SpectrumBiz. pic.twitter.com/HK0B6JAIM1
— WCBS 880 (@wcbs880) July 5, 2020
“I know we’re talking with the Navy Yard here, seeing what’s available to us,” Bednark answered WCBS Business Producer Neil A. Carousso’s question regarding negotiating with landlords. “Is there a way we can get some sort of rent abatement here to get us through the next few months, and then, see what happens on the other side or see if we can extend the lease with better terms?” he pondered.
Bednark Studio is currently hiring assembly line workers. In the last month, it began designing and installing plastic dividers for ride-sharing drivers’ cars to prevent the spread of coronavirus. Bednark shares its designs with other companies as an example of the community-focused businessman as the world grapples with the unprecedented health crisis that set off economic turmoil.
“Follow the Customer”
Joe Colangelo developed an app-based solution to commuter parking and had been thriving in the space until the pandemic shut down businesses and put the brakes on mass transportation. New Jersey-based Boxcar quickly pivoted to grocery delivery and pick-up, above ground pool installation, car detailing and drive-in movies for brand awareness.
“Talk to your customers.” @Itsjoeco of @boxcartransit explains how he pivoted into four new services after finding the demand.
See five ways to survive the pandemic with @JoeConnollybiz, sponsored by @investorsbank and @SpectrumBiz: https://t.co/409blHRGCm pic.twitter.com/enVHYKuOI0
— WCBS 880 (@wcbs880) July 6, 2020
“Talk to your customers on the phone. Just say, ‘Hey, can I grab you for fifteen minutes? I just want to hear what your problems are,'” Colangelo advised.
A defining moment: @Itsjoeco of @boxcartransit believes you will “build up the best brand if you treat people fairly right now.”
See how to pivot to survive on the Virtual #WCBSBizBreakfast, hosted by @JoeConnollybiz: https://t.co/409blHRGCm
@investorsbank; @SpectrumBiz pic.twitter.com/UhOs8wlVt4
— WCBS 880 (@wcbs880) July 7, 2020
“How did you want to act during this crisis?” reflected Colangelo. “Were you out there helping people, treating your counterparties, your partners fairly? Because, you will build up the best brand and that brand will be around for 30-40 years if you treat people fairly right now.”
Make Prudent Business Decisions
“Attack your cost line,” Colangelo emphasized.
He explained that cost-cutting is necessary and one way to start is by attempting to renegotiate subscription agreements. A merchant may be content with receiving a partial payment during the pandemic rather than taking a risk that a company could file for bankruptcy.
Make prudent business decisions: @boxcartransit founder @Itsjoeco tells @JoeConnollybiz how he has found good people willing to help in a time of crisis.
See tips for survival: https://t.co/409blHRGCm#WCBSBizBreakfast is sponsored by @investorsbank & @SpectrumBiz. pic.twitter.com/nW2ip56ojR
— WCBS 880 (@wcbs880) July 11, 2020
“This is a real crisis and what a crisis does is it brings out the best in good people,” the Boxcar founder said. “Talk to the people who have helped you over the years and not everybody’s going to be in the same situation, but a lot of them may be in a position to help.”
“Tell Your Story”
Ramon Ray from Smart Hustle Media submitted an audience question about how small businesses can utilize video in their marketing. Bigelow said she’s a “big fan” of using video to show prospective clients your personality.
https://twitter.com/wcbs880/status/1282287499839188992?s=20
“I think small businesses have a really unique story,” Cindi said, adding that video “Can give you that opportunity to have that transparency that people are really looking for as well as that ability to say why you’re different and what makes you special.”
